SHIPPING
SHIPPING
- Free shipping with every order upon HK$300 and above.
- HK$40 delivery fee will be charged for order below HK$300.
- We only ship to Hong Kong SAR, including Hong Kong Island, Kowloon, New Territories, outlying islands and Macau SAR, Mainland China region and oversea are not supported now.
- Shipment will arrive at the shipping address in around 7 business days under normal circumstances. Delivery service is not available on Sundays and Public Holidays. Delivery service might be affected in light of festive, special weather conditions, traffic disruption occasion and the vacancy of SF lockers.
- If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements. If the delivery cannot be reached multiple times, your order might risk being cancelled and not refunded.
- We offer SF Store/ Locker Self-pickup Service.
- S.F Store Self-pickup Service:
- Orders can be delivered to SF lockers selected by customer at checkout. For business hours of SF stores, please refer to http://www.sf-express.com/hk/tc/other_services/sf_station/sf_station_network
- SF Hotline： +852 2730 0273
Mondays to Fridays 08:00 - 20:30
Saturdays, Sundays and Public Holidays 08:00 - 20:00
Important Notice: New S.F. Express Pickup Guide & Switch to App Notifications
To provide a safer and more convenient delivery experience, please take note of an important update implemented by S.F. Express (Hong Kong).
To combat fraudulent SMS messages, S.F. Express has fully transitioned to using the "SFHK App" for push notifications, replacing traditional SMS for all self-pickup messages. This means that for your orders, pickup notifications will be sent directly to your mobile app.
Don't worry, a few simple steps are all it takes to ensure you don't miss any pickup reminders.
Three-Step Setup Guide
Step 1: Download the "SFHK App"
- For Apple Users: Search for "SF Express" in the App Store and download.
- For Android Users: Search for "SF Express" in the Google Play Store and download.
Step 2: Enable Push Notifications
To receive timely alerts, please check and complete these two settings:
- In your phone's "Settings," find the "SFHK App" and "Allow Notifications".
- Open the SFHK App, go to "Me" > "Message Preference," and enable all relevant message types.
Quick Tip: The app features an unread message reminder. If you miss a notification, the system will send another push to ensure you receive it.
Step 3: Easy Pickup with QR Code
Once you receive the pickup notification, you can find the QR code in two ways:
- Method 1: From the "Track & Trace" Page
Open the app's homepage, tap "Track & Trace," select your shipment, and the Pickup QR Code will be displayed. - Method 2: From the Message Center
Tap the "Message" icon in the top-left corner of the app, and open the pickup notification to find the QR code.
Simply present this QR code to the staff at the S.F. location or scan it at an S.F. Locker to collect your parcel.
Fee Information: Overdue Parcel Surcharges
What is the "SF Retention Service" Surcharge?
This is a storage and administrative fee charged by S.F. Express for parcels that are not collected within the designated timeframe.
Fee Details:
- Pickup at S.F. Express Stores / Business Stations
Free Storage Period: The first 2 working days* after the parcel arrives.Overdue Surcharge: HK$15 per working day* thereafter.*Working days are Monday to Friday, excluding public holidays. - Pickup at S.F. Lockers
Free Storage Period: The first 24 hours after the parcel is delivered to the locker.Overdue Surcharge: HK$15 per 24-hour period thereafter.
Please note: Service fees and terms are subject to the latest announcements from S.F. Express (Hong Kong).
Other Important Information
- Return Fee: If a parcel is returned due to customer-related reasons, an administrative fee of HK$30 will be charged.
- Reshipment Fee: If you request to have a returned parcel re-shipped, it will be sent collect, and you will be responsible for all shipping costs.
- Cost Responsibility: All additional fees incurred due to failure to collect a parcel on time (such as overdue surcharges, return fees, or reshipment fees) must be borne by the customer.
- Order Cancellation Policy: Please note that once an order has been shipped, we do not accept any cancellation requests due to logistics issues (including but not limited to failure to pick up on time or disagreement with related fees).
Security Reminder
Always protect your personal information. Do not respond to suspicious calls or messages, and never provide personal data, passwords, or make payments through unknown links.
We are committed to ensuring a smooth shopping journey at Dr Plant. If you have any questions about your order or the app setup, please feel free to contact us.
