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Free shipping on all purchases over $300

Delivery Policy

SHIPPING

SHIPPING

  1. Free shipping with every order upon HK$300 and above.
  2. HK$40 delivery fee will be charged for order below HK$300.
  3. We only ship to Hong Kong SAR, including Hong Kong Island, Kowloon, New Territories, outlying islands and Macau SAR, Mainland China region and oversea are not supported now.
  4. Shipment will arrive at the shipping address in around 7 business days under normal circumstances. Delivery service is not available on Sundays and Public Holidays. Delivery service might be affected in light of festive, special weather conditions, traffic disruption occasion and the vacancy of SF lockers.
  5. If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements. If the delivery cannot be reached multiple times, your order might risk being cancelled and not refunded.
  6. We offer SF Store/ Locker Self-pickup Service.
  7. S.F Store Self-pickup Service:
    • Orders can be delivered to SF lockers selected by customer at checkout. For business hours of SF stores, please refer to http://www.sf-express.com/hk/tc/other_services/sf_station/sf_station_network/
    • All +852/+853/+86 mobile number entered should be able to receive SMS notifications. The shipment must be picked up the shipment within 24 hours of SMS notification. Should there be any difficulties, please content SF Express Customer Service Hotline directly at 2730 0273.  Customer should directly contact SF Express Customer Service Hotline rearrange pickup for overdue parcels
    • SF Hotline +852 2730 0273
      Mondays to Fridays 08:00 - 20:30
      Saturdays, Sundays and Public Holidays 08:00 - 20:00