RETURNS & EXCHANGES
I understand and agree the Returns & Exchanges Policy
Subject to the circumstances set out below, all orders once successfully made cannot be cancelled, refunded nor exchanged. If you are ending a contract for a reason set out at (a) to (c) below the whole contract will end immediately and we will refund you in full for any products which have not been collected. The reasons are:
(a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(b) there is a risk that supply of the products may be significantly delayed and is not available because of events outside our control;
(c) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, and in each case the products are not available;
Return Details
1. GeneralInformation
Ifyou need to return the goods, please contact customer service within 3 days after receiving the goods. Please provide information such as "name","order number", "contact number", "name of the return","reasons for return and photo required", etc., our customer preservatives will assist you on the return or exchange accordingly.
2. Remarks of Returns/Exchanges
Returned goods must be unopened and undamaged. Please keep the complete original packaging (including the outer carton), otherwise returns will not be accepted.
3. Returns/ Exchanges cannot be accepted in the following cases:
a. Goods received more than 3 days.
b. The product has been unpacked and used,or damaged due to human factors (such as: stained, malfunctioned, damaged,worn, scratched, scratched, dirty,etc).
c. The package of the returned goods is damaged and incomplete, or the invoice and accessories are missing.
d. Malicious or bulk returns.
4. Procedure of Returns/Exchanges
Prepare the complete product, invoice and delivery information and contact customer service by email → customer service email confirmation → mail or return at Dr Plant Stores
5.Refund instructions
Corresponding amounts will be refunded to the paid channels upon successful returns.
